Frequently Asked Questions

Everything you need to know about shopping with MERKUR.

What is the standard shipping time for orders?

Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international deliveries, depending on your location and the selected shipping method at checkout.

How do I return an item that doesn't fit?

We offer a 30-day hassle-free return policy. Simply visit our returns portal, print your prepaid shipping label, and drop the package at any authorized carrier location. Items must be unworn and have original tags attached.

How can I ensure I select the correct size?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own to ensure a perfect fit.

What payment methods does MERKUR accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay in select regions.

Are your materials sustainably sourced?

At MERKUR, we are committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we strictly vet our manufacturing partners for fair labor practices.

Can I track my order once it has been shipped?

Yes, once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.