Returns & Exchanges

At MERKUR, we want you to be completely satisfied with your fashion purchase. If your new items aren't the perfect fit, you can return them within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the unworn items with original tags attached into the original packaging and include the printed return slip inside.

3

Ship It Back

Affix the prepaid shipping label to the outside of your parcel and drop it off at any authorized courier location.

4

Receive Your Refund

Once our quality control team inspects the returned garments, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing